All Collections
Managing my account
Why did I get locked out of my account?
Why did I get locked out of my account?

Failed login attempts

S
Written by Sileola
Updated over a week ago

For security reasons, the system is designed to lock your account upon several failed attempts to log in. Your account will lock if the PIN is entered incorrectly 3 times.

When locked out:

  1. Kindly wait for 15 minutes before another attempt.

  2. Try to log in using your old PIN.

  3. If you are getting an error, click on the 'Forgot PIN' button on the log-in home page.

  4. Follow the steps as indicated in the ‘I forgot my PIN’ section

Did this answer your question?